{"id":582,"date":"2024-05-28T15:46:18","date_gmt":"2024-05-28T13:46:18","guid":{"rendered":"https:\/\/inondations.be\/faq\/"},"modified":"2026-02-03T17:39:59","modified_gmt":"2026-02-03T16:39:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/inondations.be\/en\/faq\/","title":{"rendered":"FAQ: Everything you need to know about our company and our flood barriers"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull blue-bg-top-page-composition is-layout-constrained wp-block-group-is-layout-constrained has-background\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:200px;background-image:url(&apos;\/wp-content\/themes\/inondations\/dist\/assets\/textures\/blue-bg.svg&apos;);background-size:cover;\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\"><h1 class=\"has-link-color wp-elements-88f0857fdc8bad98dfdc5c16977574b2 wp-block-post-title has-text-color has-white-color\">FAQ: Everything you need to know about our company and our flood barriers<\/h1>\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e0e316c9ad040fad48fc5902efaa6fdd\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Do you have questions about the best way to protect your access points against flooding? Choosing the right system is crucial to ensuring optimal safety. That&#8217;s why we&#8217;ve compiled a list of our customers&#8217; most frequently asked questions here.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-975669e87343e38e26576b272c0b9646\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.313), 18px);\">Whether you are concerned about ease of installation or the strength of our materials, you will find detailed answers here. In addition, our team regularly updates this section to include new standards and technical innovations. In short, this FAQ is designed to support you in your protection project.<\/p>\n<\/div>\n<\/div>\n\n\n\n<svg id=\"visual\" class=\"top-blue-bg-wave\" viewBox=\"0 0 1516 270\" preserveAspectRatio=\"none\" shape-rendering=\"auto\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n        <path d=\"M0 81.1733V269.171H1513L1516 5.67293C1516 5.67293 1396.94 29.1729 1312 29.1729C1181.56 29.1729 1102.9 -2.61449 972.5 0.17319C762 4.6731 715.015 56.2821 561.5 85.1716C468.5 102.673 400.531 119.173 296 119.173C110.5 119.173 0 81.1733 0 81.1733Z\" fill=\"#FFFFFF\" \/>\n    <\/svg>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"612\" height=\"402\" src=\"https:\/\/inondations.be\/wp-content\/uploads\/2026\/01\/faq.jpg\" alt=\"\" class=\"wp-image-3795 size-full\" srcset=\"https:\/\/inondations.be\/wp-content\/uploads\/2026\/01\/faq.jpg 612w, https:\/\/inondations.be\/wp-content\/uploads\/2026\/01\/faq-300x197.jpg 300w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p>Here you will find answers to the most frequently asked questions about our services and products.<\/p>\n\n\n\n<p>We have compiled essential information to help you better understand our offering and quickly resolve any queries you may have.<\/p>\n\n\n\n<p>If you cannot find the answer you are looking for, please do not hesitate to contact us directly\u2014our team is here to assist you.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-fidelo-fd-accordion fd_accordion\" data-type=\"fd_block\"><div class=\"container\"><ul class=\"fd_accordion_list\" data-opening=\"true\">\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What is Point Technique ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Point Technique is a Belgian company active since 2004 in the field of flood control. It offers solutions such as removable flood barriers, as well as pumps and generators.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What is Watergate ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">In brief : Watergate is a flexible, self-supporting dam that uses the force of water to retain or divert water. It is portable and easily deployable.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What is Acquastop ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Acquastop is the name given to the flood barriers used in contact with buildings. Made of aluminum, they are lightweight, durable, and can be clamped into various openings of a building. Sealing is ensured by the pressure applied on the EPDM gaskets.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">How can I get my personalized quote ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left is-style-default\">Simply click on the &#8220;Free Quote&#8221; button available in certain sections of the page and fill out the required fields. ote that some fields are mandatory and are marked with an asterisk : (<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-aquastop-color\">*<\/mark>)<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">How does the process work once my quote request is sent ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Once your request is received, we will contact you to provide a price estimate based on the approximate measurements you have provided. If this estimate is acceptable, we will then visit the site to take final measurements. This method can be adjusted based on your specific situation.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What are the delivery and\/or installation timelines for my flood barriers after placing an order ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">For Acquastop barriers, they are custom-made, so the timeline is between 4 to 6 weeks depending on the order size and factory activity in Italy. For Watergate, it depends on stock availability. If in stock, the timeline is 1 to 2 weeks; otherwise, it ranges from 4 to 8 weeks depending on the order size.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">If I choose Point Technique for the installation, how does it proceed ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Once the equipment is received, we will contact you to agree on a date for installation. Your presence is required to provide access to the different areas to be protected.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Can I install the barriers myself ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. All necessary materials (excluding tools and silicone) are provided with the barrier upon delivery. Examples include screws, anchors, profiles, etc. However, note that if the barriers are installed by you, you are not eligible for the possibly reduced VAT rate of 6%. Also, Point Technique disclaims any responsibility for consequences arising from installations done by third parties.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Can I benefit from the reduced 6% VAT rate on the installation of flood barriers ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes, provided the following conditions are met : The client acknowledges that (<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-aquastop-color\">1<\/mark>) the work is carried out on a residential building whose first occupation occurred at least ten years before the date of the first invoice related to the work, <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-aquastop-color\">(2<\/mark>) qafter the completion of the work, the residence is used either exclusively or primarily as a private dwelling, and (<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-custom-aquastop-color\">3<\/mark>) the work is supplied and invoiced to a final consumer. At least part of the material must be integrated into the building. If any of these conditions are not met, the standard VAT rate of 21% applies, and the client assumes responsibility for the payment of tax, interest, and fines. The reduced VAT applies only to the protection of the residential building. Any barrier installed in a detached annex, such as a garage, barn, garden path, or shed, which cannot cause flooding to spread into the dwelling, does not qualify for the reduced 6% VAT rate.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What are the storage conditions for the flood barriers ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">They must be stored in a dry place, away from light (UV). For Acquastop barriers, it is recommended to hang them by the handles to avoid permanent damage to the EPDM gaskets. It is also advisable to clean the barrier(s) with clear water after each use and dry them.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What precautions should be taken when using the flood barrier ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">For Acquastop barriers, ensure the ground or installed profile is clean and free of debris that could create leaks under the EPDM gaskets. For Watergate, refer to the pictograms on the membrane or the case for orientation and placement. Ensure there are no obstacles preventing full contact between the barrier and the ground, which could cause leaks.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What is the warranty on Watergate and Acquastop products ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p>For Acquastop products, the warranty is 2 years. It covers hinges, sealing joints that are damaged upon leaving the factory, a defective anti-theft system, or any other defective mechanical element. Normal wear and tear of the sealing joints is not covered.<\/p>\n\n\n\n<p>For Watergate products, the warranty is 5 years. It covers tears in a partition or the fabric, such as a seam that comes undone.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">How much does an Acquastop cost ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">As it is a custom-made product, it is not possible to provide a precise cost as it varies depending on the product chosen and its dimensions. However, we invite you to request your free quote now.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Can I pre-install my Acquastop barriers, for example, before going on vacation ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. Acquastop barriers have the advantage of being equipped with an anti-theft lock system.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What height should I choose for my Acquastop barrier ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">It depends on the situation and requires an expert assessment. However, a height of 700 mm is recommended to easily step over the barrier in case of evacuation and to allow emergency services to intervene.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What height should I choose for my Watergate barrier ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">It depends on your needs. We offer several models, ranging from 150 mm to 2000 mm in maximum height.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Are Acquastop barriers easy to handle and install in an emergency ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. Thanks to their aluminum construction, making them lightweight, and integrated handles, Acquastop barriers can be easily handled and placed by anyone.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Is it possible to order fixed profiles in the same color as my frames ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. Upon request, we offer a limited selection of colors for fixed elements.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Are the offered barriers resistant to impacts, for example from debris and branches ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. Both Watergate and Acquastop barriers result from years of research and laboratory testing. For example, as part of its FM Global certification, Watergate was placed in a U.S. Army tank to test its impact resistance : <a href=\"https:\/\/youtu.be\/51ytObyMMVc?si=4QYX9O0io-lMCcb-\">https:\/\/youtu.be\/51ytObyMMVc?si=4QYX9O0io-lMCcb-<\/a><\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Is there an alternative for people with reduced mobility ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. The Swing range consists of a fixed barrier mounted on hinges, allowing easy closure for people with difficulties.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">The gaskets of my Acquastop barrier were damaged by my cat. Can I replace them ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. All gaskets are easily replaceable and can be shipped to you upon request.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Someone intentionally slashed my Watergate. Is it repairable ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. Watergate can be repaired in case of small cuts, holes, or tears. A repair kit can be provided upon request.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Can Watergate be deployed in an area where pedestrians and vehicles circulate ?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes. The materials used in Watergate allow for vehicle and pedestrian passage. In other words, it can be driven and walked on. However, depending on the type of ground, this passage should be limited to avoid premature wear of the membrane.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">What is the lifespan of a flood barrier?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">The lifespan of a flood barrier depends mainly on the quality of the materials used and regular maintenance. In general, a well-maintained barrier can last for several years, even decades. It is crucial to carry out regular inspections and replace worn parts to ensure continuous protection.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Are flood barriers easy to install?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes, most modern flood barriers are designed for quick and easy installation without requiring any special technical skills. Removable barriers, for example, can be set up in just a few minutes using simple fastening systems. Inflatable barriers, on the other hand, deploy quickly by inflating, providing an immediate solution in an emergency.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">How do I choose the right flood barrier for my home?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">The choice of flood barrier depends on several factors, such as the frequency of flooding, the layout of your home, and your personal preferences. Removable barriers are ideal for temporary situations, while fixed barriers offer permanent protection for high-risk areas. Inflatable barriers are a versatile option for quick, temporary protection. It is advisable to consult a specialist to assess your specific needs and choose the most suitable solution.<\/p>\n<\/div><\/li>\n\n\n\n<li class=\"wp-block-fidelo-fd-accordion-item fd_accordion_item\" default_status=\"close\" data-type=\"fd_item\"><div class=\"fd_acc_title close\"><h3 class=\"\">Do flood barriers require special maintenance?<\/h3><\/div><div class=\"fd_acc_content\">\n<p class=\"has-text-align-left\">Yes, to ensure their long-term effectiveness, flood barriers require regular maintenance. This includes cleaning surfaces to prevent debris buildup, inspecting seals and fasteners for wear and tear, and properly storing removable barriers when not in use. Periodic testing is also recommended to verify that the barriers will function properly in an emergency.<\/p>\n<\/div><\/li>\n<\/ul><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you have questions about the best way to protect your access points against flooding? Choosing the right system is crucial to ensuring optimal safety. That&#8217;s why we&#8217;ve compiled a list of our customers&#8217; most frequently asked questions here. Whether you are concerned about ease of installation or the strength of our materials, you will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-582","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions about flood protection<\/title>\n<meta name=\"description\" content=\"All your questions about our flood defences can be answered on our dedicated questions and answers page.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inondations.be\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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